What is Ask Disha? How it helps IRCTC customers?

India is one of the largest hubspot for travelers from all over the world who come to explore its rich cultural, heritage and tourist destinations. The tourism industry in India strives to provide the travelers, both domestic and international, a range of benefits and extraordinary services. IRCTC Tourism offers affordable and all-inclusive packages to almost every prominent part of the world. To provide the website users with a guided process to search and book travel packages and seek help for booking related queries, IRCTC Tourism incorporated its website with a supremely advanced chatbot, Ask Disha.


With in-built artificial intelligence, the chatbot is highly advanced and offers instant solutions to tourist queries. The one-of-a-kind initiative by Indian Railway Catering and Tourism Corporation increases accessibility to multiple services offered by IRCTC.


A host of unique and user-friendly features help IRCTC Customers :-

  1. Voice-Enabled– The AI chatbot, Ask Disha, is enabled with voice processing that makes it easier for the users to ask their queries. All one needs to do is tap the mic option and speak the basic words from the query for example ‘online package booking’, or ‘tour package’ and so on. The chatbot will show related results from which you can choose and select.
  2. Query Prediction– This unique feature makes the query/solution process time-effective. Once you start typing your query, Ask Disha, with its incorporated AI, starts showing related queries from all aspects of services offered by IRCTC Tourism. The user can either select the query form the screen or type full query if not displayed by the chatbot.
  3. Round-the-clock customer support– The assistance offered by Ask Disha is not time-bound which means that the user can ask queries to the chatbot round-the-clock. Be it rail vacation packages or mode of online payments, Ask Disha offers assistance for each and everything.
  4. No wait time– The solutions offered by Ask Disha are instant and effective which makes it easy for the user to get queries resolved within seconds. IRCTC has integrated a list of important and common questions with adequate answers in the chatbot. This process of updation will continue as IRCTC will receive queries other than the integrated ones.
  5. Seamless service and assistance– All the above-mentioned features of Ask Disha chatbot enable it to provide the users with seamless assistance. The most important and crucial benefit of the AI chatbot is that regardless of the heavy traffic it does not lag. The progressive structure and ability to multitask make Ask Disha robust and beneficial for users from all over the world.